Executive Auto Glass Enhances Core Services to Raise Standards for Mobile Auto Glass Repair

Cumming, Oct. 10, 2025 (GLOBE NEWSWIRE) -- CUMMING, GA - October 10, 2025 - -

Executive Auto Glass, a trusted mobile auto glass repair company based in Cumming, Georgia, has announced a series of service enhancements designed to streamline its core offerings further and enhance the customer experience throughout North Georgia. Known for its mobile-first approach and customer-centred service, the business has integrated new operational updates that improve both the speed and precision of its windshield repair, windshield replacement, side window replacement, and rear glass installation services.

The updates include expanded technician training, upgraded equipment for mobile deployment, and refinements to the company's booking system. Together, these changes aim to reduce service wait times, improve repair accuracy across vehicle types, and reinforce safety standards during installation. The enhanced services are now available in all areas the business currently serves, including Cumming, Alpharetta, Dawsonville, Suwanee, Roswell, and over 20 additional communities in the region.

Founded in 2009, Executive Auto Glass has consistently prioritised mobile service as a core element of its offerings. The company dispatches technicians directly to customers' homes or workplaces, eliminating the need to visit a physical shop. In doing so, the company aims to minimise downtime, streamline logistics for busy drivers, and repair vehicles without interrupting the customer's day.

"After over 15 years in the industry, it became clear that delivering reliable service wasn't just about showing up on time-it was about showing up better prepared, with better tools and deeper expertise," said Tim Morrel, owner of Executive Auto Glass. "These upgrades reflect that commitment. Whether someone has a chipped windshield or a shattered side window, they should know the technician arriving at their door is ready to get it right the first time."

One of the main enhancements involves the use of more advanced curing and sealing systems for resin-based windshield repairs. These tools allow for more consistent results when addressing chips and small cracks, particularly in varying weather conditions. In cases where full replacement is necessary, technicians are now equipped with updated calibration tools to accommodate modern windshields.

Additional improvements have been made to internal training standards. Technicians must now complete a revised certification program that places extra emphasis on seal integrity, temperature-sensitive adhesives, and compatibility with OEM-grade glass. These standards help ensure each installation meets federal safety benchmarks and aligns with original vehicle specifications.

In parallel, the company's digital infrastructure has been refined to make scheduling easier for customers and more efficient for staff. The improved online booking system now allows for faster quote generation, vehicle VIN matching, and real-time confirmation. As a result, the company has reported a measurable drop in scheduling conflicts and missed appointments during early testing in select areas.

Executive Auto Glass has also reaffirmed its lifetime artistry warranty, which applies to all repair and replacement jobs. The warranty covers issues such as air leaks, water intrusion, and seal failure, reinforcing the company's long-standing policy of standing behind its work. Customers have frequently cited this warranty in positive reviews, along with the ease of filing insurance claims through the company's direct billing process.

While the company's primary focus remains technical precision and safety compliance, Morrel explained that customer comfort remains a core part of the mission. "When someone experiences glass damage, it's never on a convenient day," he said. "Our job is to make sure the repair isn't another problem. These changes help us do that-quieter tools, faster drying times, and better coordination so that people aren't stuck waiting around."

Executive Auto Glass continues to work with all major insurance providers and maintains vendor status with many of them. As part of its enhanced service model, the company now verifies insurance coverage and submits claim information on behalf of customers, thereby reducing the administrative burden for policyholders. In many cases, customers do not need to pay out of pocket, as costs are billed directly to the insurer.

The company services a wide range of vehicles, including compact sedans and SUVs, as well as trucks and commercial fleets. Each service vehicle is stocked with components and materials for side window replacements and rear windshield installations, allowing the team to complete most jobs in a single visit.

As the North Georgia region continues to grow and traffic volumes increase, the demand for mobile auto glass services has risen accordingly. Executive Auto Glass views the current enhancements as both a response to this trend and a proactive step in setting higher industry expectations.

Morrel concluded, "The goal has never been to be the biggest, but to be the most trusted. Every improvement-whether it's equipment, training, or communication-is about earning that trust with every service call."

https://www.youtube.com/watch?v=JdESnITBD0o

The improved service model is now fully operational and available for booking throughout Executive Auto Glass's whole service area. Customers can request quotes or schedule appointments directly through the company's website, with options for next-day or, in some cases, next-day service, depending on technician availability.

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For more information about Executive Auto Glass, contact the company here:

Executive Auto Glass
Executive Auto Glass
+16788402256
Info@executiveautoglass.com
2935 Browne Cir Cumming, Georgia 30041

Executive Auto Glass

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